pkwapp Privacy Policy

Last Updated: June 2026

1. Introduction

This Privacy Policy ("Policy") is published by pkwapp ("pkwapp", "we", "us", "our") and governs the collection, use, storage, and disclosure of personal information provided by or collected from users ("Player", "you") of the pkwapp website and platform accessible at pkwapp.org (the "Platform").

pkwapp is committed to protecting the privacy of all players who access and use the Platform, including players based in Pakistan. By registering an account, accessing the Platform, or using any of pkwapp's services, you confirm that you have read and understood this Policy and consent to the processing of your personal data as described herein.

This Policy should be read alongside pkwapp's Terms and Conditions and Responsible Gaming Policy, each of which forms part of the broader agreement between you and pkwapp. If you do not agree to the terms of this Policy, you should not access or use the Platform.

2. Personal Data We Collect

pkwapp collects personal data from you in the following categories, depending on how you interact with the Platform:

Registration Data: When you create a pkwapp account, we collect your full name, date of birth, CNIC number, residential address, email address, and Pakistani mobile number. This information is required to open and maintain your account and to conduct age and identity verification.

Identity Verification (KYC) Documents: To comply with anti-money laundering and know-your-customer obligations, pkwapp collects copies of identity documents such as your CNIC (Computerised National Identity Card), passport, or other government-issued ID. We may also collect proof of address and payment method ownership documentation.

Financial Data: We collect information relating to your deposits and withdrawals, including payment method details (e.g., JazzCash mobile number, Easypaisa account, HBL or UBL account reference, Visa/Mastercard partial card data), transaction amounts, and transaction timestamps. pkwapp does not store full card numbers on its own servers — card processing is handled by certified third-party payment processors.

Transactional & Gaming Activity: We collect records of your betting activity, casino play, game sessions, bonus usage, promotional opt-ins, account balance movements, and bet settlement history. This data is essential for account management, dispute resolution, and regulatory compliance.

Technical Data: When you access the Platform, we automatically collect technical information including your IP address, browser type and version, operating system, device type, referring URL, pages visited, session duration, and clickstream data. This data is collected via server logs and analytics tools.

Communications Data: If you contact pkwapp support — via live chat, email, or any other channel — we retain records of those communications, including your messages and any attachments submitted, for support quality assurance and dispute resolution purposes.

Responsible Gaming Data: Where you use responsible gaming tools such as deposit limits, self-exclusion, or cooling-off periods, pkwapp records these preferences and the dates on which they were activated. This data is used to enforce your chosen restrictions and is treated with the highest level of care.

3. How We Use Your Personal Data

pkwapp uses the personal data collected for the following purposes:

• Account management: Creating, maintaining, and securing your pkwapp account, processing login requests, and communicating account-related notifications.
• Identity verification: Conducting age and identity checks to comply with responsible gaming obligations and anti-money laundering regulations. pkwapp is required by law to verify that all players are aged 18 or above.
• Payment processing: Facilitating deposits and withdrawals via JazzCash, Easypaisa, and other accepted payment methods. Verifying that payment methods are registered in your own name.
• Service delivery: Enabling access to sports betting markets, casino games, slots, and all other Platform features, including personalisation of your account experience.
• Fraud prevention and security: Monitoring for fraudulent activity, multiple account registrations, bonus abuse, money laundering, and other prohibited conduct described in our Terms and Conditions.
• Legal and regulatory compliance: Meeting obligations under applicable anti-money laundering laws, record-keeping requirements, and any regulatory obligations applicable to pkwapp's operations.
• Customer support: Responding to your queries, processing complaints, and resolving disputes.
• Responsible gaming: Enforcing self-exclusion requests, deposit limits, and other protective measures activated by you or applied by pkwapp in accordance with our Responsible Gaming Policy.
• Marketing communications: Sending you promotional emails, SMS notifications, or in-platform messages about offers, new games, PSL betting promotions, and pkwapp news — subject to your communication preferences. See Section 11 for opt-out options.
• Analytics and platform improvement: Analysing user behaviour data in aggregate to improve the Platform's performance, layout, and game selection.

4. Legal Basis for Processing

pkwapp processes your personal data on the following legal bases:

• Contractual necessity: Processing required to perform our contractual obligations to you — including account creation, payment processing, and service delivery.
• Legal obligation: Processing required to comply with applicable law, including KYC/AML obligations and responsible gaming regulatory requirements.
• Legitimate interests: Processing undertaken for pkwapp's legitimate business interests, including fraud prevention, platform security, and analytics, where these interests are not overridden by your rights.
• Consent: Where we process data for marketing communications, we rely on your consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

5. Cookies & Tracking Technologies

pkwapp uses cookies and similar tracking technologies to operate the Platform, improve user experience, and analyse site performance. The categories of cookies used include:

• Strictly necessary cookies: Required for the Platform to function. These include session cookies that keep you logged in and security cookies that prevent cross-site request forgery. These cannot be disabled.
• Performance and analytics cookies: Used to collect information about how players use the Platform — which pages are visited most, where users drop off, and how features are used. Data collected is aggregated and not linked to individual identities.
• Functional cookies: Used to remember your preferences, such as language settings, notification preferences, and responsible gaming limit configurations.
• Marketing cookies: Used to deliver personalised content and promotions on the Platform based on your activity and interests. You may opt out of marketing cookies via your account communication settings.

By continuing to use the pkwapp Platform after being notified of cookie usage, you consent to the placement of cookies on your device in accordance with this Policy.

6. Sharing Your Data with Third Parties

pkwapp does not sell, rent, or trade your personal information to third parties for their own marketing purposes. We may share your data in the following limited circumstances:

• Payment processors: Your payment data is shared with certified third-party payment processors (JazzCash, Easypaisa, card processors) solely for the purpose of processing your transactions. These processors operate under their own privacy policies and data protection frameworks.
• Identity verification providers: KYC documents may be shared with third-party identity verification services that assist pkwapp in meeting its regulatory obligations. These services are contractually bound to use your data only for verification purposes.
• Game software providers: When you play casino games or slots, game session data (stakes, outcomes, session times) may be processed by the game provider's servers. Game providers such as JILI Games, Pragmatic Play, and PG Soft operate under their own applicable data policies.
• Legal and regulatory authorities: pkwapp may be required to disclose your personal data to law enforcement agencies, financial intelligence units, courts, or regulatory bodies where required by applicable law or valid legal process.
• Professional advisors: pkwapp may share data with its legal advisors, auditors, and accountants under strict confidentiality obligations where required for legal, financial, or compliance purposes.

7. Data Retention

pkwapp retains personal data for as long as is necessary to fulfil the purposes for which it was collected and to comply with applicable legal and regulatory requirements. In practice, this means:

• Account data and transaction records are retained for a minimum of five (5) years following account closure, in accordance with standard AML record-keeping requirements.
• KYC documents are retained for a minimum of five (5) years following the end of the customer relationship.
• Support communications are retained for a minimum of three (3) years.
• Where a self-exclusion is applied, your data may be retained for the duration of the exclusion period plus the applicable post-closure retention period to ensure the exclusion is honoured if you attempt to re-register.

Following the expiry of applicable retention periods, personal data will be securely deleted or anonymised.

8. Data Security

pkwapp implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, loss, disclosure, alteration, or destruction. Security measures in place include 256-bit SSL/TLS encryption for all data in transit, encrypted storage for sensitive personal data at rest, role-based access controls limiting staff access to personal data on a need-to-know basis, regular security audits and penetration testing of Platform infrastructure, and two-step verification available for all player accounts.

While pkwapp takes its data security obligations seriously, no electronic transmission or storage system is 100% secure. You are responsible for maintaining the confidentiality of your account credentials and for notifying pkwapp immediately at [email protected] if you suspect any unauthorised access to your account.

9. Your Data Rights

Subject to applicable law, you have the following rights in respect of your personal data held by pkwapp:

• Right of access: You may request a copy of the personal data pkwapp holds about you.
• Right to rectification: You may request correction of inaccurate or incomplete personal data.
• Right to erasure: You may request deletion of your personal data, subject to pkwapp's legal obligations to retain certain data (such as AML records) for specified minimum periods.
• Right to restriction of processing: You may request that pkwapp restrict the processing of your data in certain circumstances, such as where you contest data accuracy.
• Right to data portability: Where processing is based on your consent or on contractual necessity and is carried out by automated means, you may request a copy of your data in a structured, commonly used, and machine-readable format.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal will not affect the lawfulness of processing carried out before withdrawal.
• Right to object: You may object to processing based on legitimate interests, including direct marketing.

To exercise any of these rights, please contact pkwapp support. We will respond to all valid data rights requests within a reasonable timeframe. We may need to verify your identity before processing a data rights request.

10. Children's Privacy

The pkwapp Platform is strictly intended for persons aged 18 years and above. pkwapp does not knowingly collect personal data from individuals under the age of 18. Age verification is a mandatory part of the pkwapp registration and KYC process. If pkwapp discovers that personal data has been collected from a person under 18, the account will be immediately closed and all associated data deleted, subject to any legal retention obligations. If you have reason to believe that a minor has created a pkwapp account, please contact us immediately at [email protected].

11. Marketing Communications

pkwapp may send you promotional communications including emails, SMS messages, and in-platform notifications about new games, PSL betting promotions, casino bonuses, VIP offers, and platform updates. Marketing communications will only be sent where you have provided consent at registration or subsequently opted in.

You may opt out of marketing communications at any time by: (a) updating your communication preferences in your pkwapp account settings; (b) using the unsubscribe link included in any marketing email; or (c) contacting pkwapp support and requesting removal from marketing lists. Opting out of marketing communications will not affect transactional communications relating to your account, deposits, withdrawals, or responsible gaming matters.

12. Responsible Gaming & Data

Where you activate responsible gaming tools — including deposit limits, cooling-off periods, or self-exclusion — pkwapp records these elections and uses this data to enforce your chosen restrictions across all access points to the Platform. Self-exclusion data is treated with the highest level of confidentiality and is accessible only to staff authorised to manage responsible gaming cases. pkwapp will not use responsible gaming data for marketing profiling.

If you are self-excluded and pkwapp identifies an attempt to re-register during the exclusion period, the new account will be immediately closed and any deposited funds returned after identity verification. pkwapp is committed to honouring all self-exclusion requests in full.

13. International Data Transfers

pkwapp's Platform infrastructure and some third-party service providers may be located outside Pakistan. Where personal data is transferred to servers or processors outside of your home jurisdiction, pkwapp ensures that appropriate safeguards are in place, including contractual data protection clauses with all relevant third parties, to ensure your data receives a standard of protection consistent with this Policy.

14. Changes to This Privacy Policy

pkwapp reserves the right to update or amend this Privacy Policy at any time. Where changes are material, pkwapp will notify players via the Platform or by email to the address registered on their account. The "Last Updated" date at the top of this page will reflect the date of the most recent revision. Continued use of the Platform following notification of a Policy update constitutes acceptance of the revised Policy. We encourage you to review this page periodically.

15. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or to the personal data pkwapp holds about you, please contact our support team. pkwapp support is available 24 hours a day, seven days a week via live chat on the Platform. You may also reach us by email — our contact address is displayed in the footer of this page. Please do not send sensitive personal documents (such as CNIC copies) via email unless specifically requested by a verified pkwapp support agent as part of an active KYC or verification process.